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Respecting your customers
Wow, can you believe it’s already one of the final days of 2014? As we enter the beginning of a brand new year, HVAC Learning Solutions Training Experts Jose De La Portilla and Mike Moore sign off on...
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Is it cheaper to retain? Or fire? Part I
Q&A with Dave Nichols — Is it cheaper to retain an employee? Or fire them? Being a manager, supervisor, or owner – hiring and firing is part of the job description. But when faced with an...
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Is it cheaper to retain? Or fire? Part II
Q&A with Dave Nichols — Is it cheaper to retain an employee? Or fire them? In part one of this two-part series, we reviewed how to determine the cause of your employee’s poor performance. Once...
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Q&A: Why KPIs matter to HVAC businesses
Don from Tallahassee, Fla. writes: Hi Dave, I’ve heard a lot of talk about KPIs and the importance of measuring them, but I’m not exactly sure what they are and how they bring value to my HVAC...
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Women of HVAC: Rebecca Gempp
Name: Rebecca Gempp Employer: Meacham Heating, Cooling & Energy Solutions Location: Charlton, Massachusetts From Master Electrician to First Female Top Tech Before becoming a student of the HVAC...
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